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Ecommerce - The Latest and The Greatest

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5 Key Topics:
Rick and his guest Roland Lacey of MediaRight Technologies shared
their latest thoughts and information on 5 important topics:

  1. Google Local
    Discover why it's so valuable and EXACTLY how to get listed.
  2. First Shop Elimination
    Rick delves deep into this phenomenon of online shopping. Whether you sell online or not this effects you.
  3. The Blogging Frustration: What Do I Write About?
    Rick and Roland explore ideas and resources to make this - the hardest part - easy.
  4. Social Marketing Overview
    Roland presents an overview of Web 2.0 and the marketing opportunities it presents.
  5. Is Your Web Site Built-for-business, Beautiful or Both?
    So many times you see a beautifully designed site but the technical part of the site makes it useless. And then there is the site that is technically perfect but the graphic design is terrible. Rick and Roland explore secrets to addressing either (or both) problems.



The Art of Running A Promotion…
the Best Ones and How to Do Them

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This program is going to delve deeper in to the art and science of running successful non-sale promotions. What are the best ones to use and what it takes to make them work. You will leave with a check list of things to do and when to do them. This program is about making your store busy and the place to go without discounting or giving things away.

  • Learn the hottest new techniques in store promotion
  • Learn ways to expand your mailing lists
  • Understand the integration of traditional and email elements
  • Learn how to create buzz about your business without having to give away your merchandise
  • Understand the effects and types of signage to use during promotional periods



What Would Happen If?

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This program consists of techniques and strategies to employ when we are confronted with those unusual situations and scenarios that occur every day in our stores. We will also explore what’s on everyone’s mind which is what do you do when the economy slows. This program will be polling our teleseminar subscribers for scenarios that they would like covered. 

  • Learn what to do when you catch an employee or customer stealing
  • Learn what to do when a customer tries to negotiate
  • Learn what to do when customers talk about your competition
  • Learn the “hot words” that customers use that can ruin our moods and what we should do about them
  • Learn what to do when people come in and ask for donations



How To Find ‘Em, Hire ‘Em, and Keep ‘Em

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One of the biggest issues today in retailing is finding and keeping good employees. It has become easier to attract good customers than it is to find good employees. This program will discuss ways of attracting and keeping the best people. It will also explore good management practices that will help you run your business better and uncover issues that prevent some businesses from attracting and keeping the best people. In addition, we will be discussing the benefits of assessments and have a special guest from Profiles International, the largest assessment company, to explain how retailers use assessments effectively.

  • Learn how to use employee assessments that will save you thousands of dollars
  • Learn how to recruit the best employees
  • Learn why outgoing bubbly personalities are not necessarily the  most effective sales associates
  • Learn why employees stay
  • Learn why employees leave and what you should do about it (if anything)



The Numbers Made Easy

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This program is for all of those business owners who have ever uttered the phrase “my accountant handles that!” When banks hear those words they shutter because what it’s saying to the banker is “I really don’t know or understand what’s going on in my business financially.” That’s scary!

Businesses don’t get into trouble when they are overbought. They get into trouble when they don’t know when they are overbought.  The problem is that very few retailers go into business because they love accounting (myself included). This program will simplify the numbers you need to know. Look at this program as a short course in Retail Accounting for Dummies (if there were such a book). You will learn what information you need to know and what to do with it.

  • Learn 4 numbers that will make you financially savvy about your business
  • Learn techniques to make money in retailing that are contrary to everyday thinking
  • Learn the magic of margins and how to fatten them up
  • Learn the difference between a buyer and a picker and why the numbers don’t lie
  • Understand why your average transaction size and your units per transaction can be the greatest sales motivator



How to Sell Like A Pro

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This program is a true breakthrough in retail selling. The material for this program is from the research of one of the greatest retail training and development specialists in the world. This PhD has developed sales training for who’s who in specialty retailing. (Watch for a special announcement in a few months about a joint project with this training guru that I can’t reveal his identity yet.) This program will be a powerhouse and not to be missed event that will insure sales increases for the holiday season. If you liked last year’s program, this one will blow you away.

  • Learn a sales system that works
  • Understand the customer’s self-talk as you proceed through the sale cycle
  • Learn how to remove the pressure tactics from selling and create an environment where the customer believes that they are just receiving great service
  • Learn why objections are guideposts to successful selling
  • Learn why multiple sales are where real selling begins

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